Terms and Conditions

Last Updated: 24-12-2024

These Terms and Conditions (“Terms”) govern your use of the website affinitya.com (the “Site”) and any related services provided by Affinitya LLC (“we,” “us,” or “our”), a company registered in New Mexico, United States. By accessing or using our site, you agree to be bound by these terms. If you do not agree with any part of these terms, you may not use our site or services.

Table of Contents

  1. Definitions
  2. Account Registration
  3. Products and Pricing
  4. Orders and Payments
  5. Shipping and Delivery
  6. Returns and Refunds
  7. Intellectual Property
  8. User Content
  9. Prohibited Activities
  10. Privacy and Data Protection
  11. Disclaimer of Warranties
  12. Limitation of Liability
  13. Indemnification
  14. Governing Law and Dispute Resolution
  15. Changes to These Terms
  16. Termination
  17. Severability
  18. Entire Agreement
  19. Contact Information
  20. Additional Policies
  21. Google Merchant Center Compliance
  22. WooCommerce Integration

1. Definitions

  • “Content” refers to all materials on the site, including text, images, audio, video, and interactive features.
  • “User Content” means any content submitted by users, including product reviews and comments.
  • “Intellectual Property Rights” include all rights related to patents, copyrights, trademarks, trade secrets, and other proprietary rights under applicable law.

2. Account Registration

2.1. To access certain features of our site, you may need to create an account. You agree to provide accurate, current, and complete information during registration and update it as necessary.
2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@affinitya.com of any unauthorized access.
2.3. We reserve the right to refuse registration or terminate accounts at our discretion.

3. Products and Pricing

3.1. Product Information: While we strive to provide accurate descriptions, images, and pricing for our products, we cannot guarantee error-free content. In case of discrepancies, we reserve the right to cancel or refuse orders.
3.2. Pricing: Prices are listed in US dollars, subject to change without notice, and are valid only for purchases through our site.
3.3. Availability: We reserve the right to limit purchase quantities.
3.4. Product Safety: Follow the provided safety guidelines and instructions for our products.

4. Orders and Payments

4.1. Order Acceptance: Your order is an offer to purchase. We reserve the right to accept or decline any order for reasons such as availability or errors in product or pricing details.
4.2. Payment Methods: We accept Visa, MasterCard, American Express, and PayPal. By submitting an order, you authorize us to process the payment.
4.3. Payment Security: Payment details are encrypted for your security. Your card will be charged upon placing the order.
4.4. Taxes: No sales tax is charged on orders. We comply with tax laws in New Mexico, where we are registered.
4.5. Order Confirmation: After placing an order, you will receive an acknowledgment email. This does not confirm acceptance of your order.

5. Shipping and Delivery

5.1. Shipping Methods: Free shipping is available for our products. Shipping methods depend on the destination and items ordered.
5.2. Delivery Times: Orders are processed within 2–3 business days and delivered in 4–6 business days after shipping.
5.3. International Shipping: We currently ship only within the United States.
5.4. Tracking: You will receive tracking details via email after your order is shipped.
5.5. Risk of Loss: Title and risk pass to you upon delivery to the carrier.

6. Returns and Refunds

6.1. Return Policy: Returns are accepted within 30 days of delivery for unused items in original condition and packaging.
6.2. Return Process: Email support@affinitya.com with your order number and reason for return to receive instructions and a return shipping label.
6.3. Refund Process: Refunds are processed within 5–10 business days after receiving and inspecting returned items.
6.4. Refund Exceptions: Original shipping charges are non-refundable. If free shipping was offered, the standard shipping cost will be deducted from your refund.
6.5. Damaged or Defective Items: Report damaged or defective items within 48 hours of receipt for a free return or replacement.

7. Intellectual Property

7.1. Ownership: All Site content, including text, images, software, and designs, is owned by Affinitya LLC or its licensors and protected by intellectual property laws.
7.2. Limited License: You are granted a limited license to access and use the site for personal, non-commercial purposes. Resale or commercial use is prohibited without written permission.
7.3. Trademarks: The Affinitya LLC name, logo, and related branding are our trademarks and must not be used without authorization.

8. User Content

8.1. User Reviews: By posting content on the site, you grant us the right to use, modify, and distribute your content globally without compensation.
8.2. Representation and Warranty: You represent and warrant that your user content does not violate any rights and that you have the authority to grant us the rights described.

9. Prohibited Activities

You agree not to:

  • Violate laws or regulations.
  • Disrupt the site’s operations.
  • Use automated tools to extract data.
  • Impersonate others or misrepresent your identity.
  • Transmit harmful or objectionable content.

10. Privacy and Data Protection

Your use of the site is subject to our Privacy Policy.

11. Disclaimer of Warranties

The site and its contents are provided “as is” and “as available.” We do not guarantee accuracy, completeness, or reliability of any content or product.

12. Limitation of Liability

To the fullest extent permitted by law, Affinitya LLC is not liable for indirect, incidental, or consequential damages, including data loss or business interruption.

13. Indemnification

You agree to indemnify Affinitya LLC against any claims, damages, or losses arising from your use of the site or violation of these Terms and Conditions.

14. Governing Law and Dispute Resolution

14.1. Governing Law: These Terms are governed by the laws of New Mexico, USA.
14.2. Dispute Resolution: Disputes will be resolved via arbitration in Deming, New Mexico, under the American Arbitration Association rules.

15. Changes to These Terms

We reserve the right to update these terms at any time. Updates will be posted on this page. Continued use of the site signifies acceptance of changes.

16. Termination

We may terminate your account or access for any reason, including violation of these Terms.

17. Severability

If any part of these Terms is deemed invalid, the remaining provisions remain enforceable.

18. Entire Agreement

These Terms constitute the entire agreement between you and Affinitya LLC regarding the site.

19. Contact Information

For questions about these terms, please contact us:

  • Business Name: Affinitya LLC
  • EIN: 33-1772427
  • Email: support@affinitya.com
  • Phone: +1 505-842-9609
  • Hours: Monday to Friday, 9 AM to 5 PM EST
  • Address: 121 S Gold Ave, Deming, NM 88030, USA

20. Additional Policies

For more information, see:

21. Google Merchant Center Compliance

All products comply with Google Merchant Center policies, including accurate descriptions, pricing, and shipping information.

22. WooCommerce Integration

Our site integrates with WooCommerce for managing orders and inventory. For related issues, contact support@affinitya.com.

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