Last Updated: [Date] 24/12/2024
1. Return Eligibility
1.1 30-Day Return Window
You can return most items purchased from AFFINITYA LLC within 30 days of delivery for a full refund. The 30-day window begins on the day your product is delivered, as confirmed by our shipping carrier.
1.2 Condition of Returns
To qualify for a return, your item must be:
- In the same condition as when you received it.
- Unused and in its original packaging.
- Free from damage, excessive wear, or signs of use.
- Complete with all accessories, parts, and documentation.
2. Return Process
2.1 Initiating a Return
To begin a return:
- Log into your AFFINITYA account.
- Go to your order history and select the item you wish to return.
- Follow the prompts to generate a return label.
If you cannot access your account, please visit our Contact Us page for assistance.
2.2 Packaging Your Return
- Use the original packaging whenever possible.
- If unavailable, use a sturdy box and adequate padding.
- Include all original accessories, manuals, and parts.
- Attach the provided return label to the outside of the package.
2.3 Shipping Your Return
Drop off your package at any FedEx location. We cover return shipping costs for items that are not damaged or misused. For more details, refer to our Shipping Policy.
3. Refunds
3.1 Refund Process
Once we receive and inspect your return, we will process your refund. You will receive an email notification when the refund is issued. Refunds are made to the original payment method used for the purchase.
3.2 Refund Timeframe
- Refunds are typically processed within 3–5 business days after receiving the returned item.
- Depending on your payment method, it may take an additional 5–10 business days for the refund to reflect in your account.
3.3 Full Refunds
Eligible returns within the 30-day window receive a full refund, including any taxes paid. No restocking fees apply.
4. Exchanges
To exchange for a different size, color, or model, return the original item using the process above, then place a new order for the desired product.
5. Damaged or Defective Items
If your item arrives damaged or defective within the 30-day window:
- Contact our customer service team through the Contact Us page.
- We’ll provide a prepaid return label and send a replacement. Alternatively, we can process a full refund.
6. Warranty Information
Products are covered under a limited 30-day warranty from the purchase date for manufacturing defects. Damages caused by misuse or abuse are not covered.
7. Late or Missing Refunds
If you haven’t received a refund within two weeks of our confirmation email:
- Check your bank account.
- Contact your credit card provider or bank to confirm processing times.
- If unresolved, contact us through our Contact Us page.
8. Exceptions and Special Circumstances
- Bulk Orders: Contact our Customer Services Department for returns involving 5 or more of the same item.
- Customized Items: Non-returnable unless defective.
- Promotions and Bundles: May have specific return conditions.
9. Customer Rights
This policy does not affect your statutory rights as a consumer.
10. Customer Service Contact
For assistance, reach out to us at:
Business Name: AFFINITYA LLC
Email: support@affinitya.com
Phone: +1 505-842-9609
Address: 121 S Gold Ave, Deming, NM 88030, USA
Hours: Monday to Friday, 9 AM to 5 PM EST
11. Policy Updates
This policy is subject to change. Updates will be posted here with a revised date. Changes will not apply to returns in progress.
By using our website and making purchases, you agree to this Return and Refund Policy. Please read our Privacy Policy for information on data usage and refer to our Terms and Conditions for more details on our terms of sale.
Thank you for choosing AFFINITYA LLC.