Shipping Policy

Welcome to AFFINITYA LLC Shipping Policy! We’ve created this guide to provide clear and comprehensive details about how we handle and ship your orders. Our goal is to ensure a smooth, transparent, and satisfying experience from the moment you purchase to the time your order is delivered.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We are delighted to ship to all 50 states within the United States.

1.2 Shipping Restrictions

  • We do not currently offer international shipping.
  • We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer

We are pleased to provide free shipping on all orders within the United States. This applies to all items on AFFINITYA LLC, including large items such as coffee tables and home accessories.

2.2 No Hidden Fees

The price you see at checkout is the final price. We do not charge any additional shipping fees or sales tax.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We exclusively partner with FedEx for all shipments. FedEx’s expertise ensures secure and timely delivery of all products, from small accessories to larger items.

3.2 Shipping Process

  • Order Processing and Handling: Orders are processed within 2-3 business days to ensure thorough quality checks and secure packaging.
  • Transit Time: Once shipped, FedEx typically delivers within 4-6 business days.

3.3 Total Delivery Timeframe

Expect your order to arrive within 6-9 business days from the date of purchase.

3.4 Business Days Defined

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing the next business day.

4. Order Tracking

4.1 Tracking Information

Once your order ships, you’ll receive a confirmation email with:

  • Your FedEx tracking number
  • A link to track your package on FedEx.com
  • The estimated delivery date

4.2 How to Track Your Order

You can track your order in two ways:

  • Click the tracking link in your shipping confirmation email.
  • Visit our Order Tracking page and enter your order ID and billing email.

5. Delivery Details

5.1 Standard Delivery

Most small to medium-sized items will be delivered to your address without requiring a signature.

5.2 Large Item Delivery

For large items:

  • FedEx may contact you to schedule a delivery appointment.
  • A signature may be required upon delivery.
  • Please ensure someone is available to inspect and receive the delivery.

5.3 Failed Delivery Attempts

If you’re unavailable to receive your package:

  • FedEx will leave a delivery attempt notice.
  • Up to three delivery attempts will be made.
  • After the third attempt, the package may be held at a local FedEx facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order

To change an order that hasn’t shipped:

  • Contact our Customer Service team immediately.
  • Provide your order number and the requested changes.
  • We will do our best to accommodate your request.

6.2 Canceling an Order

Orders that haven’t shipped can typically be canceled. Once an order has shipped, cancellations are no longer possible. For shipped items, refer to our Return and Refund Policy.

7. Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated for 5 business days:

  • Contact our Customer Service team.
  • We’ll initiate a trace with FedEx.
  • If the package cannot be located, we’ll ship a replacement at no additional cost to you.

7.2 Damaged Packages

If your package arrives damaged:

  • Refuse the delivery if possible and note the damage.
  • If accepted, contact us within 48 hours of delivery.
  • We’ll arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items

If your order is incorrect or missing items:

  • Contact our Customer Service team within 7 days of delivery.
  • We’ll arrange for the return of incorrect items (if applicable).
  • We’ll ship the correct or missing items at no additional cost.

8. Environmental Commitment

We are committed to reducing our environmental impact:

  • We use recyclable packaging materials wherever possible.
  • We optimize shipping routes to reduce carbon emissions.
  • We continually explore ways to improve the sustainability of our shipping practices.

9. Customer Service and Contact Information

For any questions or concerns regarding shipping, please contact us:

  • Business Name: AFFINITYA LLC
  • EIN: 33-1772427
  • Email: support@affinitya.com
  • Phone: +1 505-842-9609
  • Address: 121 S Gold Ave, Deming, NM 88030, USA
  • Hours: Monday to Friday, 9 AM to 5 PM EST

For additional ways to reach us, visit our Contact Us page.

10. Related Policies

For more information, please refer to:

11. Policy Updates

This Shipping Policy is subject to change. Updates will be posted on this page with the revised date. We encourage you to review it periodically.

Last Updated: 24/12/2024

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