Aviator | Carry-On

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Aviator | Carry-On
Derby Black
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$445.00

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Meet the world’s first carbon-neutral carry-on, perfectly sized for long weekend trips. The Aviator Carry-On is crafted of sustainably-sourced materials including recycled polycarbonate, recycled aluminum, and recycled vegan leather. As a first in the industry, we offset all carbon emissions that are generated by creating and shipping the Aviator Carry-On to you—then, we offset the estimated emissions of its first trip with you.

Carry-On size luggage is final sale. The Aviator 10-year limited warranty still applies. 

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Shipping Policy

Welcome to AFFINITYA LLC Shipping Policy! We’ve created this guide to provide clear and comprehensive details about how we handle and ship your orders. Our goal is to ensure a smooth, transparent, and satisfying experience from the moment you purchase to the time your order is delivered.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We are delighted to ship to all 50 states within the United States.

1.2 Shipping Restrictions

  • We do not currently offer international shipping.
  • We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer

We are pleased to provide free shipping on all orders within the United States. This applies to all items on AFFINITYA LLC, including large items such as coffee tables and home accessories.

2.2 No Hidden Fees

The price you see at checkout is the final price. We do not charge any additional shipping fees or sales tax.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We exclusively partner with FedEx for all shipments. FedEx’s expertise ensures secure and timely delivery of all products, from small accessories to larger items.

3.2 Shipping Process

  • Order Processing and Handling: Orders are processed within 2-3 business days to ensure thorough quality checks and secure packaging.
  • Transit Time: Once shipped, FedEx typically delivers within 4-6 business days.

3.3 Total Delivery Timeframe

Expect your order to arrive within 6-9 business days from the date of purchase.

3.4 Business Days Defined

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing the next business day.

4. Order Tracking

4.1 Tracking Information

Once your order ships, you’ll receive a confirmation email with:

  • Your FedEx tracking number
  • A link to track your package on FedEx.com
  • The estimated delivery date

4.2 How to Track Your Order

You can track your order in two ways:

  • Click the tracking link in your shipping confirmation email.
  • Visit our Order Tracking page and enter your order ID and billing email.

5. Delivery Details

5.1 Standard Delivery

Most small to medium-sized items will be delivered to your address without requiring a signature.

5.2 Large Item Delivery

For large items:

  • FedEx may contact you to schedule a delivery appointment.
  • A signature may be required upon delivery.
  • Please ensure someone is available to inspect and receive the delivery.

5.3 Failed Delivery Attempts

If you’re unavailable to receive your package:

  • FedEx will leave a delivery attempt notice.
  • Up to three delivery attempts will be made.
  • After the third attempt, the package may be held at a local FedEx facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order

To change an order that hasn’t shipped:

  • Contact our Customer Service team immediately.
  • Provide your order number and the requested changes.
  • We will do our best to accommodate your request.

6.2 Canceling an Order

Orders that haven’t shipped can typically be canceled. Once an order has shipped, cancellations are no longer possible. For shipped items, refer to our Return and Refund Policy.

7. Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated for 5 business days:

  • Contact our Customer Service team.
  • We’ll initiate a trace with FedEx.
  • If the package cannot be located, we’ll ship a replacement at no additional cost to you.

7.2 Damaged Packages

If your package arrives damaged:

  • Refuse the delivery if possible and note the damage.
  • If accepted, contact us within 48 hours of delivery.
  • We’ll arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items

If your order is incorrect or missing items:

  • Contact our Customer Service team within 7 days of delivery.
  • We’ll arrange for the return of incorrect items (if applicable).
  • We’ll ship the correct or missing items at no additional cost.

8. Environmental Commitment

We are committed to reducing our environmental impact:

  • We use recyclable packaging materials wherever possible.
  • We optimize shipping routes to reduce carbon emissions.
  • We continually explore ways to improve the sustainability of our shipping practices.

9. Customer Service and Contact Information

For any questions or concerns regarding shipping, please contact us:

  • Business Name: AFFINITYA LLC
  • EIN: 33-1772427
  • Email: support@affinitya.com
  • Phone: +1 505-842-9609
  • Address: 121 S Gold Ave, Deming, NM 88030, USA
  • Hours: Monday to Friday, 9 AM to 5 PM EST

For additional ways to reach us, visit our Contact Us page.

10. Related Policies

For more information, please refer to:

11. Policy Updates

This Shipping Policy is subject to change. Updates will be posted on this page with the revised date. We encourage you to review it periodically.

Last Updated: 24/12/2024

Return and Refund Policy

Last Updated: [Date] 24/12/2024

1. Return Eligibility

1.1 30-Day Return Window

You can return most items purchased from AFFINITYA LLC within 30 days of delivery for a full refund. The 30-day window begins on the day your product is delivered, as confirmed by our shipping carrier.

1.2 Condition of Returns

To qualify for a return, your item must be:

  • In the same condition as when you received it.
  • Unused and in its original packaging.
  • Free from damage, excessive wear, or signs of use.
  • Complete with all accessories, parts, and documentation.

2. Return Process

2.1 Initiating a Return

To begin a return:

  • Log into your AFFINITYA account.
  • Go to your order history and select the item you wish to return.
  • Follow the prompts to generate a return label.
    If you cannot access your account, please visit our Contact Us page for assistance.

2.2 Packaging Your Return

  • Use the original packaging whenever possible.
  • If unavailable, use a sturdy box and adequate padding.
  • Include all original accessories, manuals, and parts.
  • Attach the provided return label to the outside of the package.

2.3 Shipping Your Return

Drop off your package at any FedEx location. We cover return shipping costs for items that are not damaged or misused. For more details, refer to our Shipping Policy.

3. Refunds

3.1 Refund Process

Once we receive and inspect your return, we will process your refund. You will receive an email notification when the refund is issued. Refunds are made to the original payment method used for the purchase.

3.2 Refund Timeframe

  • Refunds are typically processed within 3–5 business days after receiving the returned item.
  • Depending on your payment method, it may take an additional 5–10 business days for the refund to reflect in your account.

3.3 Full Refunds

Eligible returns within the 30-day window receive a full refund, including any taxes paid. No restocking fees apply.

4. Exchanges

To exchange for a different size, color, or model, return the original item using the process above, then place a new order for the desired product.

5. Damaged or Defective Items

If your item arrives damaged or defective within the 30-day window:

  • Contact our customer service team through the Contact Us page.
  • We’ll provide a prepaid return label and send a replacement. Alternatively, we can process a full refund.

6. Warranty Information

Products are covered under a limited 30-day warranty from the purchase date for manufacturing defects. Damages caused by misuse or abuse are not covered.

7. Late or Missing Refunds

If you haven’t received a refund within two weeks of our confirmation email:

  1. Check your bank account.
  2. Contact your credit card provider or bank to confirm processing times.
  3. If unresolved, contact us through our Contact Us page.

8. Exceptions and Special Circumstances

  • Bulk Orders: Contact our Customer Services Department for returns involving 5 or more of the same item.
  • Customized Items: Non-returnable unless defective.
  • Promotions and Bundles: May have specific return conditions.

9. Customer Rights

This policy does not affect your statutory rights as a consumer.

10. Customer Service Contact

For assistance, reach out to us at:

Business Name: AFFINITYA LLC
Email: support@affinitya.com
Phone: +1 505-842-9609
Address: 121 S Gold Ave, Deming, NM 88030, USA
Hours: Monday to Friday, 9 AM to 5 PM EST

11. Policy Updates

This policy is subject to change. Updates will be posted here with a revised date. Changes will not apply to returns in progress.

By using our website and making purchases, you agree to this Return and Refund Policy. Please read our Privacy Policy for information on data usage and refer to our Terms and Conditions for more details on our terms of sale.

Thank you for choosing AFFINITYA LLC.

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